Further to my last scathing post on Sky, and their unethical business practices, I have a warning for anyone thinking of switching to Sky Talk or Sky Broadband. In a word. Don't. Unless you want to be out of pocket and without a telephone line or broadband for WEEKS
If having a cheap phone line and a reliable, stable broadband service matters to you (without being locked into a contract) Don't be fooled by Sky's cheap enticing deals and offers, and their persuasive sales patter on the phone. They'll assure you, "there's nothing to risk by trying Sky for 30 days you can cancel and not pay anything". That's a blatant lie to start with.
Here's my experience..
Firstly, Sky Talk thinks calls to freephone numbers shouldn't be free for Sky Talk customers. I'm not sure what OfCom think about that (I'll be finding out shortly), but Sky are extremely arrogant and believe they can put in their terms and conditions, that calls to free phone numbers are not free. Let's see if OfCom agree with that kind of business practice.
Secondly, when you find the broadband service isn't what you expected (i.e. it's slow and the IP address randomly changes/router self-reboots regularly), you'll probably want to change to another broadband provider before your "30-day trial" with ends. You won't be able to, no without getting a brand new phone line. That's right. Your BT line land, will no longer will be usable with ANY other broadband provider other than Sky once you switch to Sky Talk. Of course, no doubt that's buried away in their "Terms and Conditions" but it's not something they explain anywhere on their website clearly, or indeed over the phone to customers. It's nothing short of outrageous.
When I recently tried to move broadband service from Sky to another broadband provider (Xilo) I didn't think I'd have any problem. I have a BT line, I entered my telephone number into Xilo's service availability checker, and to my utter astonishment, the response was "No broadband services available, this is not a BT landline number".
So, I then tried to move my phone line from Sky Talk to Primus Saver (a very cheap and reliable company I used in the past) in order to move to Xilo. They informed me that Sky had taken on the line and that not only could they not transfer it to Primus, and neither could I keep my existing phone number. And to add insult to injury, I'd need to pay Primus a £59 charge for a completely new telephone line installation and be without a phone line for 2 weeks until BT OpenReach visit to undo whatever Sky did to my line. That wasn't Primus trying to make money, it's a charge they incurred from BT, thanks to Sky moving from my phone line OUT of the BT LLU wholesale network, without even informing me.
It get's worse. After phoning up Sky and arguing with them for a good 40 minutes about all of this, they informed me that I'd be charged £15 for a call on my final bill made to a FREEPHONE 0808 number with 18185.co.uk and they were not prepared to credit the call or write it off, despite threats of referral to OfCom. Sky had the audacity to try and tell me that 0808 calls are not free, despite the fact BT's and OfCom's websites state they clearly are, just the same as 0800.
Sky are total and utter shitesters. Both in the way they do business, and their attitude to customers. All they're interested in is locking people into a Sky-broadband-only phone line and a 12 months broadband contract.
Do yourself a favour. Stay WELL CLEAR of Sky. Unless you know fully what you're getting into yourself into. If you want to use free call-saver services like 18185 and have the freedom to change telecom provider for cheaper line rental and better deals, or better broadband DO NOT join Sky. If you do, you'll lose all that freedom, end up with higher phone bills, and exit costs, when you eventually decide to leave Sky.
I'm taking all these issues up with OfCom and hopefully, they'll agree that Sky cannot and shouldn't operate like this.
Posted on 3 September 2013
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